What kind of personal information will we collect and hold?
There are many aspects of the Website which can be viewed without providing personal information, however, for access to future customer support services you are required to submit personally identifiable information. This may include your contact details (eg. name, email address, telephone numbers), date of birth, unique user name and password, sensitive information in the recovery of your lost password, your location when you are Online and any other information reasonably required by us and/or or which you provide to us in relation to our Services. When you are Online, we may also collect and hold information about you and your Use of our Communication Platforms, such as the IP address you are using, dates and times that you are Online, any third party website from which you linked to our Communication Platforms and statistics (eg. page views, traffic etc.).
How will we collect personal information?
We may collect personal information when we Communicate with you, when you are Online or other forms of contact, as well as from other sources and third parties. You have the right to remain anonymous or deal with us using a pseudonym where it is reasonable and practical to do so (eg. if you are making an enquiry about the products and services we provide) or where otherwise permitted by law.
We may use “cookies” which enable us to monitor traffic patterns and provide Services more efficiently on our Communication Platforms. A cookie does not identify you personally but it does identify the computer you are using, browser type, version and language, operating system, pages viewed while browsing our website, page access times and referring website address. You can set the browser to notify you when a cookie is being used so that you either accept or reject the cookie. We may use services offered by Google and other companies to analyse data (eg. traffic) relating to use of our website and to place ads on other websites after you have visited our website. If you do not want to see these ads you will need to contact Google to change your settings.
Our Communication Platforms may link to other websites and apps owned and operated by third parties. We have no control over these third parties, their websites and apps. How they manage your personal information will be set out in their privacy policies. We make no endorsements or recommendations about these third parties or their websites and apps or the products and services they offer. You will need to make your own enquiries and assessment of their suitability.
For what purposes will we collect, hold, use and disclose personal information?
We will use your personal information to provide our Services to you (eg. to respond to an enquiry and/or supply products to you), to verify your identity, respond to your enquiries, to contact you, to provide you with information and material (eg. marketing material), to notify you about updates to our Communication Platforms, to monitor our Communication Platforms (eg. gauging visitor traffic, trends and delivering personalized content to you while you are Using our Communication Platforms), to profile the type of people using our Communication Platforms and our Services, to perform administrative and operational tasks, to facilitate loyalty programs, feedback surveys and competitions, to improve our Communication Platforms and our Services, to consider and deal with any concerns or complaints you may have raised, to defend against any potential or actual legal claims arising from, or in connection with our Communication Platforms and our Services and/or as otherwise permitted by law (to comply with our obligations under the Privacy Laws).
To whom do we disclose personal information?
We may disclose your personal information to our employees and representatives, third parties authorised by you, our partners, affiliates, suppliers, contractors and consultants, assisting us in providing our Services to you, including handling customer support enquiries, processing transactions and customer freight shipping, some of which may be located overseas, government and regulatory authorities as required or authorised by law, our professional advisors as necessary and/or other third parties as permitted by law.
Our obligations of confidentiality and security
We will take reasonable steps to ensure that both physical and electronic copies of your personal information are kept confidential, secure and are not accessible for unauthorised access, modification, use or disclosure. We will take reasonable steps to ensure that the recipient of your person information does not breach the Privacy Laws, including training employees.
Whilst we make all reasonable efforts to keep your personal information which we collect and hold secure, we cannot guarantee the security of transmission of your personal information over the internet and you do so at your own risk.
Destruction, deletion and de-identification of personal information
We will hold your personal information until such time as we no longer need it or for a reasonable time after you ask us to stop holding your personal information, at which time we will destroy, delete or de-identify your personal information.
How can you access or update your personal information?
In some circumstances, we may refuse to provide you with access to, or to update, your personal information we hold, including where giving access would have an unreasonable impact on the privacy of others, the information relates to existing or anticipated legal proceedings and the information would not be discoverable in those proceedings, giving you access would be unlawful, denying access is otherwise required or authorised by law or the request for access is frivolous or vexatious. We will provide you with an explanation in writing if we deny any access or update. In some circumstances where we correct a record, we may still require the retention of the original record.
How can you complain if we breach the Privacy Laws and how will your complaint be handled?
How you can contact us?
Call: 1800 680 689
Post: Attn: Privacy Officer,
1284 High St, Malvern VIC 3144
- Communicate, Communications means any form of communication including in person (eg. instore), by post, telephone, email or any other form of messaging or communication;
- Communication Platforms means any websites, applications for use on mobiles and other technological devices (apps), social media sites and other systems, technologies and/or facilities used by us to provide our Services and otherwise Communicate with you;
- Online means when you are Using our Communication Platforms;
- Use, Using means when you visit, access and/or use our websites, social media sites and download, register on, visit, access and/or use our applications and any other systems, technologies and/or facilities.
- you, your means any person (eg. customer or prospective customer) Using our Communication Platforms and/or our Services whose personal information is, or is likely to be, collected and/or managed by us;
- a reference to –
– a person includes an individual, a body corporate and a government;
– “includes” means “includes without limitation” and “including” means “including without limitation”;
– an example is descriptive only and is not intended to be exhaustive.